The short version: there is a seven-day window on a first paid term, the trial exists so you rarely need it, and crypto payments cannot be reversed. The detail is below.
Last updated 12 August 2026.
A first paid subscription carries a seven-day money-back window, counted from the date of purchase rather than from first use. If the service does not do what this website says it does, tell us inside that week and we will refund it.
We would rather you never needed this clause. The 24-hour trial opens the entire line-up without a card, and testing the specific channels you care about at peak time is a far better filter than a refund form.
Email [email protected] with "Refund request" in the subject line and include the name and email address on the subscription, the approximate purchase date, and what went wrong. There is no form to hunt for and no retention queue to argue your way through.
We reply within 24 to 48 hours. If we think the problem is fixable in five minutes we will say so and offer, but the decision stays yours.
Approval and settlement are different moments. We release the refund immediately on approval; the delay after that sits with the payment network.
Outside the seven-day window we do not pro-rate an unused part of a term as cash. What we do instead, when a fault was genuinely ours, is extend the subscription by the time you lost — which is usually worth more and is settled the same day.
If a channel or a whole category stops working, report it before asking for money back. Most such faults are upstream feed changes we can route around within hours, and an extension for the disruption costs you nothing.
Anything unclear above, ask before you buy rather than after: [email protected]. A question answered up front is cheaper for both of us than a refund.
