Setup, billing, a channel that has stopped working, or a question before you buy — all of it lands in the same inbox. Use the form or write to us directly; replies normally arrive well inside a day, weekends included.
One thing worth doing before you send: name the device, the player and the exact channel involved. That single detail is usually the difference between a straight answer and three rounds of diagnostic questions.
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A good share of what reaches this inbox is already written down. If you are in a hurry, start here:
