Questions, answered properly

Grouped by what people actually ask before and after ordering. Where the honest answer is "it depends on your line, not on us", that is what it says.

General

The basics

A subscription that delivers live television and on-demand video over your existing broadband instead of a cable or satellite feed. You receive a username, a password and a playlist address, put them into a standard IPTV player on a device you already own, and 22,900+ live channels and 76,000+ on-demand titles appear in the guide. Nothing is posted to you and no engineer visits.

To be unambiguous: we are an independent service. We are not affiliated with, endorsed by, or operated by FuboTV Inc. If you were looking for that company's product, you want fubo.tv.
Broadcast feeds are collected and re-delivered from our edge servers as standard streams. Your player requests the playlist, gets back the channel list and the programme data, and pulls whichever stream you select. Because it is ordinary internet traffic there is no dish, no cable run and no regional restriction on which of the 120-odd countries' channels you can open.
Roughly 15 Mbps for a comfortable HD stream and 25 Mbps or better for 4K. Those numbers are per simultaneous stream, so a four-connection household all watching HD at once wants about 60 Mbps of real throughput.

Stability matters more than headline speed. A 100 Mbps line over congested 2.4 GHz Wi-Fi will stutter where a wired 30 Mbps line will not, so run Ethernet to the main television if you possibly can.
The technology itself — sending television over the internet — is entirely lawful and is how most broadcasters now deliver their own apps. What varies between countries is the licensing position of particular content, and that is a question of local law rather than of software.

We are not able to give you legal advice for your jurisdiction, and any provider that tells you it can is overreaching. If you are unsure how the rules apply where you live, check locally before subscribing. Our terms of service and DMCA policy set out our own position and our takedown process.
Pricing

Paying for it

A single connection is $25 for one month, $45 for three, $65 for six and $90 for twelve — the yearly term working out at $7.50 a month. Price scales with simultaneous screens up to five, where a year is $285. The pricing page shows all twenty combinations, and the switcher on the homepage shows the same figures.
Major credit and debit cards, and the common online wallets. You will be told the exact total in your own currency before anything is charged — there is no activation fee, no equipment deposit and no line rental hidden behind the headline price.
No, and nothing renews on its own. You buy a fixed term, it runs, and at the end it stops unless you choose to buy another. We do not keep a card on file, so there is no subscription to hunt through a settings menu to cancel and no surprise charge twelve months from now.
There is a seven-day money-back window on paid plans. Raise it inside that week at [email protected] and the refund policy explains exactly what is covered and what is not. Realistically, the 24-hour trial is the better filter — take that first and most people never need the refund route.
Devices

What it runs on

Amazon Firestick and Fire TV, Android TV boxes, Android phones and tablets, iPhone and iPad, Samsung Tizen and LG WebOS televisions, Windows, macOS and MAG boxes. The underlying requirement is simply a device that runs a standard IPTV player, so if yours is not on that list it very likely still works. Per-device walkthroughs are on the setup page.
IPTV Smarters Pro is the easiest starting point and the one we point most new subscribers at. TiviMate is the better long-term choice on Firestick and Android TV — a far superior guide, proper favourites and its own recording if you buy the premium unlock. VLC works everywhere and is useful for testing, but its guide handling is basic.
Exactly as many as your plan has connections, from one to five. This is the point people most often misread: a connection is a simultaneous stream, not a device registration. Install the credentials on as many televisions, phones and tablets as you like — the cap only applies to how many are playing at the same moment.
Not built into the subscription itself. Recording is handled by the player, so if it matters to you, use TiviMate Premium or IPTV Smarters Pro's premium tier, both of which record to local storage. We would rather say this plainly than let you find out after paying.
Free Trial

The 24-hour trial

Everything. All 22,900+ channels, the whole 76,000-title on-demand library and the full programme guide, for 24 hours on one connection. It is not a reduced demo tier — the point is to let you judge the actual product. Request it here.
No. A name and an email address, so we have somewhere to send the credentials. Nothing is authorised, nothing is held, and the trial cannot roll into a paid plan because there is no payment method on file to charge.
The line simply stops working and your player shows an authorisation error. There is no cancellation step and nothing to remember. If you decide to continue, pick a term on the pricing page and you will be sent a fresh set of credentials.
Test it when it is hardest, not when it is easiest. Open the specific channels you are subscribing for, at peak time — a Saturday afternoon or a weekday evening — on the television you will really use rather than on a laptop. A service that holds up during a live match under load will hold up the rest of the week.
Technical

When something goes wrong

In rough order of how often it turns out to be the real cause:

1. Wi-Fi, not line speed. Move the main television to Ethernet, or at least to 5 GHz. This fixes most cases on its own.
2. An overloaded stick. Older Firesticks with a dozen background apps run out of memory. Clear the cache and restart it.
3. Buffer set too low. Raise the buffer in your player's settings; a second or two of extra delay removes most stutter.
4. Genuine load on one channel. If a single popular channel struggles at peak while everything else is fine, email us — we can move the account to a different server.
Yes — a full seven-day EPG with real titles and synopses, delivered with the playlist and populated automatically by any competent player. If your guide is empty, it is almost always because the player has not been pointed at the EPG URL yet; the setup page covers that per app.
Yes, and it will not break your subscription. Be aware that routing video through a VPN adds a hop and usually costs you some throughput, so if you are already close to the speed you need, a VPN can turn a clean stream into a stuttering one. If you use one, pick a nearby endpoint.
Email [email protected], or use the form on the contact page. Replies normally arrive well inside a day, weekends included. Telling us the device, the player and the exact channel that misbehaved gets you a real answer first time instead of a round of diagnostic questions.

Still not sure?

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